Medical Appointments – Update from 1st October 2025
🕒 Online Request Hours: You can submit a Medical Issue Request online via Accurx between 07:30 and 18:30 on weekdays.
📋 How It Works: Use the online medical request form to request an appointment. All medical requests will be triaged by a GP, who will assess your submission and contact you accordingly. Please provide as much detail as possible to help us process your request efficiently.
🕔 Requests late in the day: Medical requests received late in the day will still be screened by a GP. The outcome will be based on clinical urgency and capacity.
✅ What to Expect: We are required to provide a clear response within one working day. This may include:
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A same-day appointment
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A pre-bookable appointment within two weeks
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Signposting to a more appropriate service, such as your local pharmacy
🌙 Enhanced Hours Appointments: You may also be offered an evening or weekend appointment with our enhanced hours team.
🚨 Medical Emergencies: In an emergency, please go to A&E or call 999 immediately.