What is the complaint procedure at my practice?

At the Park medical centre, we are committed to delivering safe, effective and high quality patient care. However we are also aware that there might be some situations where you feel that the care delivered was not satisfactory. We advise patients to speak to a member of staff as soon as possible if this is the case. However if you are not comfortable in doing so we have a formal complaint procedure which you can follow .

1. Please let us have details of your complaint in writing as soon as possible.You need to make a complaint within 12 months of that incident happening. You can either email this over at gmicb-mh.theparkmedical@nhs.net submit the complaint in writing, or you can submit the complaint verbally and a member of the team will complete the complaint form on your behalf.
2. Once we receive your complaint we will contact you within three working days and discuss with you the best ways to investigate the complaint and the time frame in which we will attempt to get back to you with some feedback.
3. We tend to discuss all of our complaints at our practice meetings as a learning need and improve on any lackings identified. 

What happens if I prefer to complain directly to the commissioning organisation?

Please remember to update the information as follows:   

If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, you should contact Greater Manchester ICB.    

Details of how to do this can be found at the following website, under the ‘Local area feedback and complaints’ section: 

https://gmintegratedcare.org.uk/have-your-say/contact-us/